Title: Support Engineer
Location: Remote
Openings: 1
Type: Full Time Hire

Description

We are looking for a self-motivated Support Developer with a Ruby background. You will be part of an Engineering team that delivers branded communities for our healthcare clients and supports our internal application support needs.

Responsibilities

• Support our Client Success Team as they serve our clients all over the world
• Work with our designers to deliver branded online communities for our clients, and maintain them over time
• Troubleshoot issues in our production environment, escalating to the on-call Engineer as needed
• Support Engineering team with code reviews and collaboration
• Generate ad hoc and regularly requested activity reports for clients
• Run reports and scripts using our MySQL database
• Enhancing applications by identifying opportunities for improvement
• Respond to tickets in a timely and professional manner
• Support our US designers by creating assets from provided mocks
• Support our QA team by assisting to diagnose errors in the staging environment
• Help develop internal tools for manipulating data
• Understand requests and how they translate in application features
• Collaborate with a team of IT professionals to set specifications for new applications
• Write high quality source code to program complete requests
• Troubleshoot and debug applications
• Conduct peer demo testing
• Develop technical documents and handbooks to accurately represent application design and code

Requirements

• At least three (3) years of development experience
• At least three (3) years in a support role
• Strong SCSS/CSS, Javascript, and HTML skills
• Strong SQL experience (database is MySQL)
• Able to work flexible hours, long-term you may be supporting clients internationally (Hours will be 5am - 1pm EST)

Preferred Skills:

• Liquid template experience
• Full-stack and/or Ruby on Rails experience
• Experience with asset/logo creation is a plus

• Experience in designing and building applications
• Ability to program in at least one programming language such as C#, Java (J2EE) etc.
• In-depth knowledge of programming for diverse operating systems and platforms using development tools
• Excellent understanding of software design and programming principles.