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Enterprise IT Operations Manager

Seattle, WA
Position: Enterprise IT Operations Manager
Number of openings: 1
Type: Contract / Contract-to-hire
Industry: Manufacturing / Services
The Enterprise IT Opps Manager role is tasked with architecting, designing, planning, organizing, and implementing enterprise wide, scalable technologies to support overall corporate IT operations and ensure the stable operation of the company's IT computing, storage, networking, and other mission critical technology platforms. This role also maintains and establishes enterprise-wide standardization and operational documentation for all corporate IT systems, services, servers, storage, data networks, voice networks, and data protection. This role requires a highly motivated leader with robust infrastructure experience and a proven track record for success in delivering high performance, continuous improvement, and customer satisfaction. This is both a leadership role and hands on technical role. It involves developing and leading a technical team as well as managing budgets and delivering projects on time and on budget. Responsibilities include:
  • Lead the Enterprise Platforms team that includes infrastructure, Operations, Security, and Networking. Provide leadership, management, direction, coaching, and motivation
  • Lead the design and implementation of all corporate infrastructure solutions including, but not limited to security, LANs, WANs, Internet/intranet connectivity, wired and wireless connectivity, switches, routers, firewalls, storage, servers, and virtualization technology
  • Manage the corporate Unified Communications infrastructure
  • Lead the design, development and implementation of on-premise and cloud-based initiatives with an emphasis on standards and best practices to ensure internal/external systems are scalable, reliable, secure, supportable, and achieve IT, business, and budgetary objectives
  • Proactively develop technological solutions to address problems that arise, improve the efficiency, streamline functions, and improve productivity of the organization's IT infrastructure
  • Ensure business continuity through the implementation of best practice security principles to prevent confidential data from being exposed to unauthorized users
  • Ensure technology documents, maintenance agreements, and service contracts related to technology operations and/or technology services are evaluated, updated and processed
  • Establish relationships and manage 3rd party vendors around both ongoing operations and solutions/engineering. Oversee managed solutions and contractual services
  • Four-year college degree in a related field, preferably in Computer Science, Information Systems, Engineering, or equivalent business experience. Minimum 7 years' IT experience. 2+ years' experience managing people
  • Strong technical background in all areas involved in building an infrastructure dedicated to deliver scalable compute, storage, network and voice services at high availability and resiliency levels
    • System and Network Security - IPS/IDS, Firewalls, Anti-virus, Encryption Databases
    • Network design, management and Monitoring - LAN, WAN, WLAN
    • Business Continuity - Backup, Recovery, Archival, Fail-over
    • Server and Storage Systems, including infrastructure as a service
  • A good understanding of Payment Card Industry Data Security Standard (PCI DSS) is helpful
  • Demonstrated leadership in proactively providing solutions, taking initiative, and exhibiting customer service excellence.
  • Strong team and time management skills; Strong analytical and decision making skills with proven ability to manage complex tasks
  • Excellent verbal, written and interpersonal communication skills with ability to collaborate internally, cross-functionally, and across management levels in formal and informal settings
  • Continuous learning agility to maintain up-to-date knowledge of emerging support tools and technologies; Flexibility to perform in an ever-changing work environment


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